Terms of service

By placing an order with Becks Bouquet, you agree to the following terms.

Orders

All bouquets are made to order using fresh seasonal flowers. Orders require a minimum of 6 days’ notice to allow flowers to be sourced and prepared.

Flower Availability

Flowers are subject to seasonal availability. If a specific flower is unavailable, a suitable alternative may be used while maintaining the overall style, colour palette, and value of the bouquet.

Delivery & Collection

Weekend delivery and collection are available in St Helens and surrounding areas. Customers are responsible for providing accurate delivery and contact information.

Deposits & Payments

A £10 deposit is required to secure an order unless full payment is made at the time of booking. Deposits are non-refundable.

Cancellations

Orders cancelled by the customer will forfeit any deposit paid. Orders cancelled within 24 hours of the requested delivery or collection date may be charged in full, as flowers may already have been purchased and prepared.

Personalised Items

Customers are responsible for checking all personalised ribbon text and gift messages before submitting their order. Becks Bouquet cannot be held responsible for customer spelling or wording errors.

Refunds

Due to the perishable nature of fresh flowers, refunds are not normally offered once an order has been completed. If there is an issue with your order, please contact Becks Bouquet as soon as possible and every effort will be made to resolve the matter.