Refund policy

At Becks Bouquet, every arrangement is handcrafted and made to order using fresh flowers sourced specifically for your order.

Cancellations

🌸 A £10 deposit is required to secure all orders unless full payment is made at the time of booking.

🌸 Deposits are non-refundable if an order is cancelled by the customer.

🌸 Orders cancelled within 24 hours of the requested delivery or collection date may be charged in full, as flowers may already have been purchased and prepared.

Returns

Due to the perishable nature of fresh flowers, returns cannot be accepted once an order has been delivered or collected.

Refunds

🌸 Refunds will not be issued due to natural variations in flower varieties, colours, or seasonal substitutions.

🌸 Every bouquet is unique and may vary slightly from product photographs.

🌸 If there is an issue with your order, please contact Becks Bouquet within 24 hours of delivery or collection. Photographs may be requested to help assess the issue.

🌸 Where appropriate, a replacement bouquet, partial refund, or alternative resolution may be offered at Becks Bouquet’s discretion.

Incorrect Delivery Information

Refunds cannot be provided for failed deliveries caused by incorrect delivery information supplied by the customer.